Terms, Conditions & Privacy Statement
Please read the following carefully. Your use of this web site and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").
When you place an order for a product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these terms.
You can order your products on line at www.itstools.co.uk
When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. If the product is available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the products purchased. If the product is not available we will let you know by email.
ITSTOOLMAN may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.
All new orders are deemed separate and each is treated individually.
The price for each Product is shown on www.itstools.co.uk includes VAT at 20% for UK and EU sales.
Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
All prices shown are excluding postage and packaging, except where promotions and offers are available.
The total price at checkout will show the post and packaging charges separately.
You will be notified of the delivery costs automatically before you submit your payment details, based on the delivery address you specify.
We always try to make sure that the prices on www.itstools.co.uk are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled) If an order is cancelled, any payment made for the products will be refunded in full.
Prices are quoted on www.itstools.co.uk in UK pounds - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rates. Please note that both charges and refunds are in UK pounds and ITSTOOLMAN cannot be held responsible for any loss due to exchange rate fluctuations.
ITSTOOLMAN reserve the rights to change product prices at any time. If, in the unlikely instance, any price change affects your order you will be notified by email. You will have the right to cancel you order for a full refund or continue with the order at the amended price. This does not affect your statuary rights.
You must pay for your purchases before the items are shipped.
You can pay on line at www.itstools.co.uk by credit card, debit card or PayPal
If you place your order with us via telephone you must check your confirmation promptly for any discrepancies. Should you notice any you must inform ITSTOOLMAN immediately so that we can correct this before your items are picked and dispatched. ITSTOOLMAN accepts no responsibility for any errors when taking telephone orders.
We try to keep www.itstools.co.uk as up to date as possible but cannot guarantee that particular product will always be available. If we cannot supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
All offers are subject to change and are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.
ITSTOOLMAN delivers to destinations inside and outside the UK.
You will be notified of the delivery costs automatically before you submit your payment details.
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and ITSTOOLMAN is not responsible for them.
For UK customers ITSTOOLMAN offers Standard Delivery and Special Delivery
Orders are despatched by Courier & Royal Mail. Courier & Special Delivery requires a signature so please specify an address where someone will be able to sign for your products.
We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.
If the products are not delivered within the estimated delivery time which we quote, please contact us by email and we will try and ensure that you receive your order as quickly as possible. If you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent to the UK by Royal Mail usually arrive within 3-5 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.
Please Order from ITSTOOLMAN with enough lead-time to prevent any loss or disappointment resulting from the delivery time as ITSTOOLMAN cannot be responsible for this.
This does not affect your statutory rights as a consumer.
ITSTOOLMAN does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.
The copyright in ITSTOOLMAN and the content of all the software, web site and pages relating to ITSTOOLMAN web site is owned by, or licensed to ITS Tools IOW, unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of ITSTOOLMAN, all photographs on it and its marketing materials.
You may use ITSTOOLMAN for private and personal non-commercial use only - i.e. to view, copy and print portions of ITSTOOLMAN for the sole purpose of placing Orders. The materials on ITSTOOLMAN may not be used for any other purpose.
ITSTOOLMAN and our logos are trade names or trademarks of ITS Tools IOW and may not be used by anyone else without our express permission.
However, ITSTOOLMAN does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on www.itstools.co.uk which belong to their respective owners.
If we have collected sensitive information we will only use it for the purpose it is intended and will not pass it on to any 3rd party. We reserve the right, from time to time, to change this policy as situations may dictate. Please check this page before you use it to ensure you agree with our policy and that you are happy to continue.
What we collect
ITSTOOLMAN may collect the following:
- Name & Occupation
- Postal Address
- Email Address
- Other information relevant to offers or promotions we may share with you
Where do we use the information we gather
The data you supply us will only be used to supply you with the selected goods and services you have chosen. It will also be used for fulfilment and billing.
The information is also necessary to provide you with the following.
- Improvement of our service to you
- Keep a record for internal accountancy & bookkeeping
- Promotions & Special offers
- Customer Satisfaction Reviews
We are committed to ensuring that the information you provide us with remains safe. To ensure that there is no unauthorised access to your details we have put in place the necessary procedures to protect the secure information we gather from you.
Links to other websites
There may be links to other websites of interest on the ITSTOOLMAN website. If you click on these links and leave our website please be aware that we do not have any control or access to them and therefore we will not be held responsible for your protection and privacy once on these sites. Please take the time to visit the relevant pages to find out their individual policies and terms.
Controlling your personal information
You can, if you wish, choose to limit the personal information that is gathered as outlined below.
If you have previously given permission for ITSTOOLMAN to use your information but would now like to stop this, please write to us at any time via email to inform us of your wishes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may however use the details that you have provided us with to inform you of 3rd party special offers that we think you may find of interest, provided you have expressed a desire for us to do this.
If required, you may request details of the personal information which ITSTOOLMAN holds about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us.
You may also contact us if you believe any of the information we hold about you is incorrect or has changed in any way that may prevent us from carrying out our duties in a satisfactory manner.
ITSTOOLMAN is a trading name of ITS Tools IOW Ltd Registered in England & Wales Registration no 8807529 VAT Registration Number 181283214